![]() ![]() He would have needed to find the job on the shop floor, leaf through the pages of the job traveler packet, assuming there was a paper FAI or in-process inspection sheet with hand written results, and figure out what size they had machined the parts too. In the days of the past when Bryan’s shop was run on a legacy “Job” type shop management system with paper travelers and zero ability to natively manage inspection records, he would have had to either turn around and drive back to the shop (and be late for dinner with his family), or more likely, wait until the next day to provide an answer. So how you can respond and support them is critical. As I said above, clients are relying on their vendors to have their back, and reduce risk and stress. They needed to know if they had machined the parts yet, and if so, which size they had machined the hole to. There was a precision hole that was modeled one size on the 3D model, but the 2D drawing showed it with a different size. He got a panicked call from a client who realized that they had sent conflicting information on their 3D model and their 2D drawing. I recently learned of a great, real-world example of how a customer of ours was able to provide much greater customer service to a client of theirs because they were paperless.īryan, the owner, was driving home from work recently. So when you can provide concrete examples of how you can reduce their risk, and make their lives easier, they will keep coming back and doing business with you. It’s important to your clients that when they decide to work with your shop, that it’s the least risky thing for them to do. ![]()
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